Contact Us
For product questions, order updates, cancellations and return requests, contact qiyuan using the email address or form below.
Customer support
Please include your order number and the email address used at checkout. You do not need a Shop account to contact us or shop on qiyuanpet.com.
Business identity
Store: qiyuan — qiyuanpet.com
Legal operator: QIYUAN INC
Registered office: 1500 N GRANT ST, STE R, Denver, CO 80203, United States.
QIYUAN INC is registered in Colorado, United States. The registered office is not a retail shop, pickup point or return facility.
China operations
Room 106, Building 6, Tongxin Community Zone 2 Industrial Park, Shangcheng District, Hangzhou, Zhejiang 310000, China.
中国浙江省杭州市上城区同心社区2区产业园6幢106室，310000。
Orders ship from China to the United States. Approved returns are sent to China. Please contact us for approval and the correct return address before posting a return; do not send returns to the US registered office.
Read our Shipping Policy and Return and Refund Policy for delivery estimates, return conditions and shipping costs.